Privacy policy

Effective Date: 03/06/2026

At Santosh traders, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

1. Information We Collect

We may collect:

Name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Product and purchase information
Information provided when contacting customer support
Website usage and technical information such as IP address, browser and device information

2. How We Use Your Information

Your information may be used to:

Process and deliver your orders
Process payments and refunds
Provide customer support
Handle returns, exchanges and cancellations
Send order and delivery updates
Improve our website, products and services
Prevent fraud and unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Santosh traders does not intentionally store your complete card, UPI or banking credentials on its own systems unless specifically required and lawfully permitted.

4. Sharing of Information

We may share necessary information with:

Payment gateway providers
Courier and logistics partners
Website/hosting service providers
Customer-support or technology service providers
Government or legal authorities where required by law

We do not sell your personal information to third parties for unrelated purposes.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better shopping experience.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, customer support, business records, legal obligations and dispute resolution.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.